By Priyanka Sambhav
There may have been a number of times when you would have made up your mind to make a complaint against a company on the grounds of a substandard product or service. But it never happened because you could not take out the time to visit the forum. Not anymore, Consumer complaint system goes online, and now filing a complaint is just a click away.
6 Steps to File a Consumer Complaint Online
1- You will be able to electronically file your complaint through the online portal https://edaakhil.nic.in. Once you open the site go to the Complainant/Advocate section and register your email id. For registration, you must have a valid identity card like- your voter card, PAN card, passport, Ration card, BPL/AAY card or a driving licence- any one of them. This ID proof has to be uploaded and it needs to be in PDF format.
2. After your account is activated you need to log in. You will once again click on the Complainant/advocate section and this time you will log in with your e-mail id, password, and a captcha code.
3. Now you are on the home page of your account. You will select ‘Filing’ and there will be a drop-down menu. This will give you various options like – file a new complaint and rejoinder, check case status, pending draft, pending payment, and view the approved cases list.
4.For filing a fresh complaint you need to have to upload a few documents. Keep this paperwork ready-
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Index
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List of dates
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Memo of parties( with complete address and contact details)
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Complaint with Notarised attested affidavit
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Fee payment detail- if you are making an offline payment then a demand draft in favor of the respective forum
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Supporting documents in favor of complaint- receipt, voucher, etc
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Application for condonation of delay with an affidavit if there has been a delay of more than 2 years when the incident occurred.
5. You will now give all the case details and the claim amount that you are seeking. Fill out the details of the opposite party and if you want to add a few more associates of opposite parties then include their details too. This is when you will upload the documents and submit your complaint. Once you finalize and submit you will not be able to make any changes.
6. Payment can be made online or offline mode. If you choose offline mode then you will have to make this payment through demand draft.
